General conditions
Responsible Company: SASU IBAIA IMMOBILIER FWI
Registered Address: 36 rue de la Chapelle - Z.I. Jarry - 97122 Baie-Mahault
RCS Pointe-à-Pitre: 911 256 790
Phone: +590 690 557 547
Contact Email: info@ibaia-immobilier.com
Publication Manager: Anthony Bouzaid
Website Hosting Provider: AVANTIO
To view the legal notice of the IBAÏA IMMOBILIER website, please refer to the following link, permanently available at:
https://www.ibaia-immobilier.com/conditions-generales/#mention
Online publication date: August 1, 2022
Last updated: April 16, 2025
Article I – Purpose
These terms govern the sales made by IBAIA-IMMOBILIER.COM of short-term stays in seasonal rental properties.
Article II – Duration
The rental cannot be extended without the agreement of the owner or the agency, which the tenant accepts.
The tenant declares, under oath, that they do not and will not carry out any rental-related professional activity, and that the property subject to this contract is rented solely as a temporary residence. These are essential conditions without which this lease would not have been granted.
Article III – Price
Our product prices are indicated in euros, all taxes included (VAT and other applicable taxes on the day of the order), unless otherwise specified, and excluding processing and shipping costs.
The tenant, having paid a deposit toward the rental, agrees to take possession of the property on the availability date specified in the contract and to pay the remaining balance no later than 30 days before that date.
If these conditions are not met, the contract will be considered canceled and the deposit retained by the lessor.
The lessor will then be authorized to re-rent the property immediately.
Order Confirmation
Any order placed on the IBAIA-IMMOBILIER.COM website implies full acceptance of these General Terms and Conditions. Order confirmation entails full and unconditional acceptance of the Terms and Conditions of Sale.
All data provided and the recorded confirmation shall serve as proof of the transaction.
You acknowledge full knowledge of these terms.
The confirmation of the order shall serve as a signature and acceptance of the transaction.
A summary of your order will be sent to you via your confirmation email address.
Section: Specific Conditions for Reservations via MAEVA and Its Associated Brands
As part of the commercialization of certain properties through the MAEVA Group platforms (including maeva.com, travelski.com, locatour.com, and their variants), the following terms apply:
Contractual Intermediary
The booking contract is entered into directly between the Client and MAEVA. MAEVA is solely responsible for contractual formalities, payment collection, issuing booking documents, and managing customer service.
Specific Sales Conditions
Cancellation, modification, refund conditions, and payment terms are those provided by MAEVA at the time of booking. These override the present Terms and Conditions for all bookings made via this channel.
Payment
No payment should be made directly to IBAÏA IMMOBILIER by clients who booked through a MAEVA Group platform. Any direct payment attempt may be refused and redirected to the original booking channel.
Complaints
Any complaints regarding booking, payment, cancellation, or billing should be addressed to MAEVA customer service in accordance with their contractual documentation.
Transparency Commitment
IBAÏA IMMOBILIER ensures that all property information (availability, features, equipment) provided to partner platforms is up to date. In case of discrepancy between information displayed on MAEVA sites and that on IBAIA-IMMOBILIER.COM, the MAEVA version will prevail for bookings via that channel.
Article IV – Inventory
An inventory and condition report will be carried out jointly by the parties upon arrival and departure.
Article V – Availability
Our products are offered as long as they are visible on IBAIA-IMMOBILIER.COM
If a product becomes unavailable after placing your order, we will notify you by email. Your order will either be automatically canceled without charge, or we will offer alternative accommodation for your stay.
Article VI – Security Deposit
The security deposit is intended to cover any damage caused to the rented property, furniture, and included items, as well as additional charges and consumption.
This amount will be refunded within 4 days if no damage is found.
In case of damage, it will be refunded within one month, after deductions for replaced items, repair or cleaning fees, and extra consumption.
If the deposit proves insufficient, the tenant agrees to pay the outstanding balance.
Deposit Payment Methods:
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Credit card pre-authorization up to 15 days before arrival (free service)
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Swikly deposit management service (2% surcharge, without actual credit card hold)
The tenant authorizes the agent to charge their card for any necessary repair costs.
Article VII – Cancellation Conditions
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If the tenant cancels more than 120 days before the arrival date, the deposit may be used for another stay in the same villa, within one year from the cancellation.
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If the cancellation occurs at least 30 days before the arrival date, the deposit will be retained by the Owner, minus IBAÏA IMMOBILIER’s commission.
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If the cancellation occurs less than 30 days before arrival, the Client will owe the full amount of the booking. The full amount, minus IBAÏA IMMOBILIER’s commission, will be transferred to the Owner.
Article VIII – Tenant’s Obligations
The Tenant agrees to accept the property in its current condition.
Furniture and movable items must not be damaged. Any missing, damaged, or rendered unusable items at the end of the contract must be replaced or reimbursed with the Owner’s or their representative’s approval. This applies to curtains, rugs, upholstery, linens, and the property in general.
The following may be charged where applicable:
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The value of broken or cracked items
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Cleaning costs for stained items such as rugs, mattresses, bedding, sofas, etc.
The Tenant must use furnishings for their intended purpose and must not remove them from the property.
The Tenant must avoid disposing of materials in sinks, bathtubs, toilets, etc. that may block plumbing. Otherwise, they will be liable for the cost of repair.
Under penalty of termination, the Tenant shall not sublet or assign this lease without the Owner’s or their representative’s express consent. The Tenant must use the property solely for residential purposes and may not store furniture there, except for clothing and small personal items.
Parties and/or large gatherings are strictly prohibited.
The Tenant must not cause any disturbance to neighbors.
The property must not be occupied by more people than allowed, unless approved in writing.
The Tenant must allow urgent repairs necessary to maintain the property and its equipment.
No animals are allowed on the premises without the agent’s approval.
If the rental is within a building, the Tenant must comply with the internal rules and building regulations (e.g., no hanging laundry on balconies).
Any issues must be reported to the agency within three days of arrival.
In case of lost keys or remote controls, a replacement fee will be charged to the Tenant.
A daily surcharge per person may apply if the Tenant exceeds the occupancy capacity, with or without approval. This will be calculated pro-rata to the base rental rate and charged for each day. Additional water or electricity consumption may also be charged.
Article IX – Lessor’s Obligations
The Lessor agrees to provide the Tenant with the rental property as described and to comply with the obligations of this contract.
Article X – Check-in and Check-out
Unless otherwise agreed in writing, the property will be available from 5:00 PM on arrival day and must be vacated by 11:00 AM on departure day.
Article XI – Insurance
The Tenant is required to take out multi-risk home insurance with “travel-stay” coverage (theft, fire, water damage) as well as third-party liability.
Therefore, the Owner and IBAÏA IMMOBILIER disclaim any responsibility in the event of a claim by the Tenant’s insurer.
Article XII – Termination
In the event of late payment or breach of any clause in this contract, the Owner or their representative may request immediate termination by court order. The Tenant must vacate the property.
Article XIII – Data Processing
The agent is expressly authorized to record the Tenant’s data in the agency’s digital records.
Article XIV – Complaints
All complaints regarding services provided by IBAÏA IMMOBILIER must be sent by registered letter with acknowledgment of receipt (LRAR) to:
IBAÏA IMMOBILIER
36, rue de la Chapelle Z.I. Jarry
97122 Baie Mahault, France
Or by email: info@ibaia-immobilier.com
No later than fourteen days after the keys are returned.
Article XV – Liability of IBAÏA IMMOBILIER
IBAÏA IMMOBILIER cannot be held liable for any inconvenience experienced by the Client or third parties during the stay.
IBAÏA IMMOBILIER is only liable for errors committed in the execution of its duties under these general conditions. Liability is limited to direct damage only and excludes indirect damage.
IBAÏA IMMOBILIER’s liability is also limited to the maximum amount covered by its insurance.
Article XVI – Intellectual Property
All elements of the IBAIA-IMMOBILIER.COM website are the exclusive intellectual property of IBAÏA IMMOBILIER.
No one is authorized to reproduce, distribute, or use any element of the site, whether software, visual, or audio, even partially, without written permission.
Any links (including hyperlinks) are strictly forbidden without express written authorization from IBAÏA IMMOBILIER.
Article XVII – Personal Data
IBAIA-IMMOBILIER.COM reserves the right to collect personal data necessary for order processing and service improvement.
These may be shared with third parties involved in providing the services and executing the contract.
The information is also stored for legal compliance and security purposes.
In accordance with French Law No. 78-17 of January 6, 1978, users have the right to access, correct, and oppose personal data, directly via the website.
Article XVIII – Archiving and Proof
IBAIA-IMMOBILIER.COM will archive rental contracts and invoices on a reliable and durable medium as a faithful copy in accordance with Article 1348 of the French Civil Code.
Computerized records of IBAIA-IMMOBILIER.COM will be considered valid proof of communication, orders, payments, and transactions between the parties.
Article XIX – Applicable Law and Jurisdiction
These Terms and Conditions are subject to French law.
In case of dispute, only the French courts shall have jurisdiction.